NHSI ONLINE BENEFIT COMMUNICATIONS SOLUTION
Human resource professionals face the challenging responsibility of educating
employees on each new option as benefit choices continue to increase. Utilizing
the advantage of Internet access to streamline administrative processes, NHSI’
Online Benefit Communications can provide an alternative method for distributing
necessary benefit information during open enrollment, or whenever these
materials are requested. Providing online access to employer sponsored benefits
can become an integral part of a companies overall education and communication
program.
Experts estimate that 75% of employee inquiries are routine. NHSI’ Online
Benefit Communications connect employees directly to information which
dramatically enhances service levels, minimizes paper-intensive functions and
eases the demands on benefit managers and human resource personnel.
Employee Self-Service
Employees are becoming more accustomed to electronic communications and have
growing expectations for easy access to information via an Intranet or Internet
website. NHSI’ Online Benefit Communications offer a one stop, virtual human
resource department for employees to research their benefit documents, print out
supplementary forms, complete online enrollment and even publish their own
healthcare provider directories.
Plan Documents and Downloadable Forms
A limitless number of benefit plan documents can be posted including: PPO/HMO/other
medical plans, dental assistance programs, 401k saving programs, life insurance,
flex spending accounts (FSA), pension, vision and short/long-term disability
plans. Employees may browse summary documents for each program and print
associated enrollment forms directly from the website.
Online Enrollment
NHSI develops a number of web-based solutions that enable clients to incorporate
benefit enrollment systems into their Online Benefit Communications. These
systems provide a secure channel for accepting confidential information directly
from employees at the office or from their PC at home. Using interactive
technology can eliminate the occurrences of data entry errors, allow more
frequent updates and streamline election procedures during open enrollment
periods.
Provider Directory Distribution
NHSI’ Online Directories deliver a time efficient and less costly alternative
for healthcare provider directory issuance. Members, brokers, administrators and
human resource professionals can promptly access, publish and distribute
up-to-date directories via the Internet on a 24/7 basis. These client specific
directories are print capable to exactly mimic a traditional directory.
Directories will be posted and updated on a client-determined schedule.
Personalized Directories
This Internet-based, self-service tool is intended to compliment our Provider
Locator product. The Personalized Directories application offers health plan
participants limitless opportunity to create and print an individualized
hardcopy reference for finding the most convenient participating providers
within a few miles of their home or elsewhere. Using distance-calculation
technology, each directory is personalized to exclusively cite those physicians
and healthcare facilities that are within reasonable travel time to the
user-entered address.
Provider Locator
NHSI’ Provider Locator is the most effective Internet-based provider look-up
tool available to multi-sited clients with multiple healthcare programs.
Searches can range from a simple query of the nearest participating providers to
a more targeted, multi-attribute search for greater specificity.
This sophisticated search application was designed to incorporate area mapping
capabilities, interactive driving directions, and an add-on Provider Profiler
module. NHSI’ Provider Profiler offers a detailed profile for each physician or
facility to include information such as hours of operation, sub-specialties, or
hospital affiliations, and may even include professional biographies if
available.